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How did you hear about this job offer? Facebook, In Store, Job Agency etc.
- What was wrong
- What did you do to fix it
- What did you enjoy about it
- What was the final outcome
Customer comes in with an iPhone 11 boot looping, what do you think the problem is and what steps would you take to diagnose and resolve the issue for the customer?
A customer returns to the store after having a battery replaced claiming that their battery life has not improved. You have tested the battery to find its 100% health, how do you proceed with the situation.
- What was wrong
- What did you do to fix it
- What did you enjoy about it
- What was the final outcome
Customer comes in with a laptop that doesn't turn on, what steps would you take to diagnose and resolve the issue for the customer?
Customer comes in with a Desktop Computer that is constantly freezing, you put it on the bench and witness it freezing, its totally locked, no keyboard and mouse movement, no ability to do anything. what steps would you take to diagnose and resolve the issue for the customer?
- What did the customer ask for
- What did the customer need
- How did you solve the customers problem
- What was the final outcome/What did you sell
Customer has come into the store asking for a lifeproof case for his iPhone 11, We do sell lifeproof cases, and we do usually stock the 11, but we sold the last one yesterday, what would you tell the customer and how would you handle the situation.
Customer has come in looking for a new modem/router, she tells you that the internet on her laptop is dropping out, but her phone's internet works fine. What further questions do you ask & How do you handle the situation.
- What was the situation
- What did you have to do
- How did they react
- What would you have done differently
Staff member who you're manager of comes into work very flustered. He's very short with customers and his work quality is quite poor. What do you do?
Customer comes in yelling and screaming at one of your staff claiming they've broken his phone and he's going to sue the store and everybody in it, and bring "A Current Affair" down. What do you do?
