About My IT Shop:

My IT Shop is a retail IT store that has been helping the local Noosa Community for over 15 years. We are a technology forward business with a focus on efficiency and doing it right the first time. We help our customers solve their problems properly, by doing what is right for the customer. Not just selling them a new piece of technology that doesn’t really fix their issue. 

There’s more to My IT Shop than meets the eye, we are not just a retail sales store, we have 5-8 staff on per day repairing phones/computers/tablets/consoles and much more. We are a full service electronics store and we fix almost anything. Hiding out the back of our retail shop front, is a 10 person repair centre, fully stocked with all the tools you’ll need to repair just about anything. We currently repair over 200 devices per week, and over 50% of those are mobile/tablet devices.

As a Computer Technician your day to day responsibilities will be to diagnose and fix all computers as they enter the store. This includes desktops and laptops, PC’s and Mac’s, gaming computers. Our repairs range from warranty and diagnostics (my computer keeps crashing) or (my Mac won’t turn on) to Hardware Upgrades (new SSD or GPU card) and includes new gaming builds. And even basic consumable swaps (new battery)

Key Responsibilities:

• Working with sales staff to diagnose devices
• Guide and train Junior Staff to ensure timeframes and quality standards are met
• Fixing devices inside our SLA’s (48 Hours for First Diagnosis)
• Regularly educating yourself and others on new devices and how to repair them
• Communicating with customers to offer updates, diagnose issues and discuss possible solutions.
• Quoting and ordering custom ordered repair parts
• Communicating with management to ensure rostering is adequate to meet demand.

Skills Required:

• Have experience or a strong passion for repairing computer hardware and software (Both PC and Mac)
• Have steady hands and accurate fine motor skills for repairing electronic devices
• Strong ability to work autonomously and not need constant supervision or management
• Be able to prioritise and manage a queue of devices (We can have 5-50 Devices at any one time)
• Be willing to learn and train others on new devices and how to fix them
• Have a fun and forward thinking attitude.
• Be trustworthy and reliable.

Bonus Skills: (Not required, but definitely a plus)

• Ability/Own Experience repairing Mobile Devices
• Own Transport and happy to do on-site Customer Visits

Hours & Location:

All roles with My IT Shop have flexibility, you DO NOT have to work a fixed 9-5 roster and we can work around your commitments and find something that suits you.

This role is a Flexible Part/Full Time role, so we will work with you to achieve between 16-40 Hours per week based on your availability and schedule. This will be a Casual position, however depending on demand and schedule it is likely you will receive full time hours or close to it.

You will be working at our Flagship Noosa Store.

How to Apply:

Ensure you fill out our application form at MyITShop.com.au/Careers  and don’t forget the video.