About My IT Shop:

My IT Shop is a retail IT store that has been helping the local Noosa Community from the same location for over 10 years. We are a technology forward business with a focus on efficiency and doing it right the first time. We help our customers solve their problems properly, by doing what is right for the customer. Not just selling them a new piece of technology that doesn’t really fix their issue. We are not just a retail sales store, we have 5-8 staff on per day repairing phones/computers/tablets/consoles and much more. We are a full service electronics store and we fix almost anything.

As a Phone Technician your day to day responsibilities will be to diagnose and fix all mobile devices as they enter the store. This includes mobile phones, tablets and other portable devices. The majority of repairs are screens and batteries on mostly iPhones and Samsungs, however we do repair most other mobile devices. You will be working your way up from Junior Technician to Senior Technician, and be working with our Lead Technician to ensure all jobs are completed in a timely manner.

Key Responsibilities:

• Working with sales staff to diagnose devices
• Guide and Train Junior staff to ensure timeframes and quality standards are met
• Fixing devices inside our SLA’s (1 Hour for Screen/Battery on iPhones etc)
• Regularly educating yourself and others on new devices and how to repair them
• Communicating with customers to offer updates, diagnose issues and discuss possible solutions.
• Quoting and ordering custom ordered repair parts
• Communicating with management to ensure rostering is adequate to meet demand.

Skills Required:

• Have experience or strong passion of repairing small electronic devices
• Have steady hands and accurate fine motor skills for repairing tiny devices
• Strong ability to work autonomously and not need constant supervision or management
• Be able to prioritise and manage a queue of devices (We can have 5-50 Devices at any one time)
• Be willing to learn and train others on new devices and how to fix them
• Have a fun and forward thinking attitude.
• Be trustworthy and reliable.

Hours & Location:

All roles with My IT Shop have flexibility, you don’t have to work a fixed 9-5 roster and we can work around your commitments. 

This role is a flexible Part/Full Time role, so we will work with you to achieve between 16-38 hours per week based on your availability and schedule. This will be a casual position, however depending on demand and schedule it is likely you will receive full time hours or close to it.

You will be working at our Flagship Noosa Civic Store.

How to Apply:

Ensure you fill out our application form at MyITShop.com.au/Careers and don’t forget the video.