Small Business IT Support Checklist

Quick answer: A useful IT checklist records who owns each system, which users and devices have access, where backups are kept, how support is reached and what must be restored first after an incident.

Small-business IT often grows one purchase and one account at a time. A simple register reduces the chance that critical access, renewals or recovery knowledge belongs to one person or is discovered only during an outage.

People, Accounts & Access

• Maintain a current staff and contractor list.
• Use named accounts rather than shared administrator logins.
• Enable multi-factor authentication where supported.
• Record who approves access and who can recover each key account.
• Schedule onboarding and offboarding steps.

Devices, Network & Suppliers

• List computers, phones, tablets, printers and network equipment.
• Record warranty, purchase and replacement information where available.
• Document internet, phone, domain, email and software providers.
• Keep router, Wi-Fi and network diagrams with controlled access.
• Track important renewals and ownership contacts.

Data, Backups & Recovery

• Identify the data that is necessary to keep operating.
• Confirm which systems are backed up and which are not.
• Keep a protected backup separated from the primary environment.
• Test that a representative file or system can be restored.
• Write the order in which services should return after an incident.

Practical note: A green backup status is not the same as a verified recovery. Record when restore testing was last completed and what was actually tested.

Sources & Further Reading

• Australian Cyber Security Centre: Small Business Cyber Security

This guide provides general information, not a diagnosis, guarantee or substitute for advice based on your specific devices, systems, contract or site. Confirm scope, inclusions and pricing before making a service decision.